Privacy Policy for Vibrant Hub, trading as Pocket Hug For Andy

Original effective date: 24 May 2026
Last updated: 17 August 2026

This Privacy Policy explains how Vibrant Hub, trading as Pocket Hug For Andy (“we”, “us” or “our”), collects, uses, stores and shares your personal information when you visit or make a purchase from www.pockethugforandy.co.uk.

Information we collect

Information about your visit

When you visit the website, certain information may be collected automatically, including:

  • Your IP address

  • Browser and device information

  • Pages viewed and actions taken on the website

  • Referring website or search terms

  • Information collected through cookies and similar technologies

This information helps the website function correctly and helps us understand how visitors use it.

Information provided when placing an order

When you place an order, we may collect:

  • Your name

  • Billing and delivery addresses

  • Email address

  • Telephone number, where provided

  • Products ordered

  • Order value and transaction details

  • Delivery and tracking information

  • Any personalisation or custom-order information you provide

We use this information to process your order, create or personalise your item where applicable, arrange delivery, communicate with you and provide customer support.

Payment information

Payments are processed through Squarespace Payments and its payment partners. We do not receive or store your complete card number or full payment credentials.

Payment providers may collect and process the information needed to authorise your payment, prevent fraud and comply with their legal obligations.

Customer accounts

If you create a customer account, Squarespace may store your login details, contact information, order history and other information connected with your account.

Contact and custom requests

If you contact us through the contact form, email or social media, we may collect your name, contact details, message and any information you choose to provide.

This may include information about custom orders, gifts, personalisation requests or questions about an existing order.

Please do not provide sensitive personal information unless it is genuinely necessary for your request.

How we use your information

We may use your personal information to:

  • Process, prepare and deliver your order

  • Communicate with you about your purchase

  • Respond to questions, requests or complaints

  • Create personalised or made-to-order items

  • Manage customer accounts

  • Process payments and refunds

  • Prevent fraud and protect the security of the website

  • Maintain business, tax and accounting records

  • Improve the website and customer experience

  • Meet our legal and regulatory obligations

  • Send marketing communications where you have chosen to receive them

Lawful bases for processing

Under UK data-protection law, we process personal information using one or more of the following lawful bases:

  • Contract: when the information is needed to process an order, provide a product or respond to a request connected with a purchase.

  • Legal obligation: when we must keep or use information to comply with tax, accounting, consumer-protection or other legal requirements.

  • Legitimate interests: when reasonably necessary to operate, protect and improve the business and website, provided those interests do not override your rights.

  • Consent: where you have actively agreed to receive marketing communications or accepted optional cookies.

You may withdraw your consent at any time. Withdrawal does not affect processing that lawfully took place before consent was withdrawn.

How we share your information

We only share personal information where it is necessary to operate the website, process an order, deliver a purchase, meet legal obligations or protect the business.

Information may be shared with:

  • Squarespace, which hosts the website and provides its commerce, customer-account, website-management and analytics services

  • Squarespace Payments and its payment partners, which securely process transactions and help prevent fraud

  • Royal Mail or another agreed delivery provider, for the purpose of delivering and tracking your order

  • Professional advisers or service providers, such as accounting, legal or technical-support providers, where necessary

  • Public authorities or regulators, where disclosure is required by law

We do not sell your personal information.

Cookies and analytics

The website uses cookies and similar technologies. Some cookies are necessary for the website, basket, checkout, security and customer-account features to work.

Optional cookies may be used for analytics, performance or other purposes. Where required, these cookies will only be used after you have made your choice through the cookie banner.

You can review or change your cookie preferences through the Manage Cookies option on the website.

Blocking certain cookies may affect how some parts of the website function.

Marketing communications

We may send marketing emails only where you have chosen to receive them.

You can unsubscribe at any time by using the unsubscribe link included in the email or by contacting us.

Emails concerning an order, payment, delivery or customer-service request are service communications and may still be sent when necessary.

International transfers

Some service providers used by the website may process or store personal information outside the United Kingdom.

Where information is transferred internationally, the relevant service provider is responsible for using recognised legal safeguards, such as an adequacy regulation, approved contractual clauses or another lawful transfer mechanism.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order, payment and transaction records may be retained for the period required by tax, accounting, consumer-protection and other legal obligations.

Customer enquiries and custom-order information are kept only for as long as necessary to respond, complete the requested work, resolve disputes and maintain appropriate business records.

When information is no longer needed, it will be deleted, anonymised or securely disposed of where reasonably possible.

Your rights

Depending on the circumstances, UK data-protection law may give you the right to:

  • Be informed about how your information is used

  • Request access to your personal information

  • Ask for inaccurate or incomplete information to be corrected

  • Ask for your information to be deleted

  • Ask for processing to be restricted

  • Object to certain types of processing

  • Request the transfer of information you provided

  • Withdraw consent at any time

  • Complain to the Information Commissioner’s Office

Some rights are subject to legal exceptions. For example, we may need to retain transaction information where required for tax, accounting or legal purposes.

To make a request, contact us at vibranthub2025@gmail.com.

We may need to confirm your identity before completing a request.

You may also complain to the Information Commissioner’s Office through www.ico.org.uk.

Children’s privacy

The website and its products are not directed specifically at children, and we do not knowingly collect personal information directly from children.

A parent, guardian or other adult should place any order intended for a child.

Security

We use reasonable measures and trusted service providers to help protect personal information.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

External links and social media

The website may contain links to external websites or social-media platforms, including TikTok, Instagram, YouTube and Pinterest.

Those services operate under their own privacy policies. We are not responsible for how external websites or platforms collect or use your information.

Changes to this policy

We may update this Privacy Policy when the website, services, legal requirements or data-processing practices change.

The latest version will be published on this page with an updated revision date.

Contact

For questions about this Privacy Policy or how your personal information is handled, contact:

Vibrant Hub, trading as Pocket Hug For Andy
Email: vibranthub2025@gmail.com
Website: www.pockethugforandy.co.uk